1. Client Relationship Management
   • Serve as the main point of contact for commercial clients, ensuring consistent communication and relationship-building.
   • Build and maintain strong, long-lasting relationships with clients, acting as a trusted advisor.
   • Develop and maintain relationships with key stakeholders and executive sponsors to align solutions with client objectives.
   • Proactively identify client needs, anticipate challenges, and provide strategic recommendations to ensure success.
2. Account Management & Solution Delivery
   • Ensure timely and successful delivery of company solutions according to client requirements and objectives.
   • Clearly communicate progress, milestones, and any changes to project requirements to clients and internal teams.
   • Manage high-value and strategic accounts, ensuring client satisfaction, loyalty, and long-term partnerships.
   • Monitor account health and provide regular reports on key metrics, usage, and value realization.
3. Business Growth & Opportunity Identification
   • Identify opportunities to expand services within existing accounts and support upselling or cross-selling initiatives.
   • Collaborate with Sales and Recruitment teams to leverage client insights for business development.
   • Recommend solutions and improvements tailored to client needs to drive additional value and growth.
4. Issue Resolution & Escalation Management
   • Handle complex client requests and issue escalations promptly and effectively.
   • Act as an internal advocate for clients, ensuring their feedback and concerns are addressed.
   • Develop solutions collaboratively with internal teams to resolve challenges while maintaining client satisfaction.
5. Collaboration & Internal Coordination
   • Work closely with Sales, Recruitment, and operational teams to ensure client expectations are met or exceeded.
   • Support internal stakeholders with client insights, reporting, and updates to drive strategic decision-making.
   • Contribute to the development and enhancement of client success processes and best practices.

Qualifications & Requirements

• Education: Bachelor’s degree in Business, Marketing, Communications, or related field.
• Experience: 3-5 years in client success, account management, or relationship management roles. Experience managing high-value or strategic accounts is preferred.
• Skills & Competencies:
  • Strong communication, interpersonal, and relationship-building skills.
  • Proven ability to manage high-value client accounts and deliver business results.
  • Excellent problem-solving, conflict resolution, and critical thinking abilities.
  • Strong organizational skills with the ability to manage multiple accounts simultaneously.
  • Proficiency in CRM tools (e.g., Salesforce, HubSpot) and MS Office Suite.
  • Strategic mindset with a proactive approach to client success and business growth.

Join the awesome team and enjoy these benefits & perks: 

• Hybrid
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.