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Customer Service Representative

  • Customer Support
  • United Kingdom
  • Remote

Job Description

Provide exceptional customer support by assisting clients through phone, email, chat, and other communication channels while ensuring a positive customer experience.

Key Responsibility

  • Respond to customer enquiries
  • Resolve customer issues efficiently
  • Process orders and requests
  • Maintain accurate customer records
  • Escalate complex cases when required
  • Follow service level agreements
  • Deliver outstanding customer experiences
  • Update CRM systems
  • Support customer retention
  • Meet quality and performance metrics
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